Frequently Asked Questions
Find answers to the most common questions about our platform
Madigits is a platform designed to bridge the gap between patients and medical professionals. We connect patients directly with verified healthcare specialists through WhatsApp, making healthcare more accessible, efficient, and convenient for everyone.
The process is simple:
- Browse our directory of verified medical professionals
- Select a doctor based on their specialty, experience, and ratings
- Purchase access to their WhatsApp contact information
- Connect directly with the doctor for consultations, follow-ups, and medical advice
The cost varies depending on the doctor's specialty and experience. All prices are clearly displayed on each doctor's profile page. You only pay once to get access to a doctor's contact information, which is valid for 3 days.
Yes, all healthcare professionals on our platform go through a verification process. We verify their medical credentials, licensing information, and professional experience to ensure you're connecting with qualified medical experts.
Once you purchase access to a doctor's contact information, you have access for 3 days. During this period, you can initiate conversations and follow-ups directly through WhatsApp.
We take your privacy seriously. All personal information is secured and encrypted. Our platform follows industry-standard security protocols to ensure that your data remains confidential. Communications between you and doctors occur directly through WhatsApp's encrypted messaging.
You can consult about a wide range of medical issues, from general health questions to specific conditions. However, please note that virtual consultations are not suitable for emergencies. For medical emergencies, please visit your nearest emergency room or call emergency services.
Doctors may provide general medication advice, but formal prescriptions will follow the legal requirements of your region. Some conditions may require an in-person examination before a prescription can be provided.
We accept mobile money payments. The payment process is secure and straightforward, requiring just a few simple steps during checkout.
While we expect doctors to respond within a reasonable timeframe, response times may vary based on their availability. If you're unable to reach a doctor within 48 hours, please contact our support team for assistance.
If you have any questions or need assistance, you can reach our support team via email at customerservice@madigits.com or by phone at +265 (0) XXX-XXXX during business hours.